General Questions

+ What is Razoo?

Razoo is a community of people who want to make a positive impact on the world. It's a place to learn about causes, share your passion, connect with other people with similar interests, and find tangible ways to make a difference (and then get others to join you!)

+ How do I invite others to join Razoo?

There are lots of places where you can invite others to get involved. To get others to check out Razoo, click the "Invite Friends" link at the top of the site. You can also ask people to join specific things on the site--like an Act you did or a cause you joined. Look for links like "Get others to join you" or "Recruit Friends" links to start the process.

+ Are there any rules I should be aware of?

Rules? We don't need no stinkin' rules! Actually, we do need some rules; you know, to keep out the riff-raff (yes, this means you, Viagra and Ciallis spammers!)

Unless you like reading long documents, check out the User Guidelines for a cheat sheet on how you should conduct yourself while "Razooing."

+ What are Kudos?

In a nutshell, you can think of Kudos as a nice pat on the back. Give them to people when you think they've done something worthy of a little recognition (it could be as simple as a thoughtful or intelligent comment). Read more here.

+ How can I make my ranking in the Most Involved section go up?

By participating in numerous Acts every day!

+ What are tags?

You can think of tags as a set of labels (or topics) that are associated with something to make it easier to find. For example, you may want to add "Agriculture" as a tag to a cause that has to do with farming. You'll find tags sprinkled throughout the site masked as "Popular Topics", "Member Interests", and so forth.

Preferences

+ How do I change the amount of notifications (e-mails) I get from Razoo?

If you would like to stop or start receiving certain notifications via e-mail from Razoo (such as Friend Requests, Kudos, Messages, etc.), you will need to access your account and change your preferences from the "My World" tab on Razoo.

Follow these steps to change your notification preferences:

1. Login to Razoo.
2. Click on the "Preferences" link below the "My World" tab.
3. Uncheck/check the notifications you would like to receive/stop receiving, and then click "Save."

+ How do I hide my profile from search engines?

If you don't want your profile to show up in Web searches you can hide it by clicking on "Edit Account Information" on your profile page and ticking the "Hide me from public search engines" box. Click "Save Updates" and the search engines will stop indexing your account (it usually takes them 2-4 weeks to be purged from their engines.)

Acts, Causes, Goals and Groups

+ What is the difference between Acts, Causes and Goals?

Acts.
An Act represents something tangible that we (collectively) can do to make a difference for one or more Causes. They are submitted by the community and can be a simple, everyday task (like recycle your soda cans) or they can be more significant (like adopt a greyhound).

Goals.
Goals provide us with a way to try to get a bunch of people to do something within a specific time period and for a specific purpose. It is usually tied to a metric of some sort, such as "Get XX People to Do YYY Act by XX Date."

So, after you have set up an Act (e.g., "Recycle Your Soda Cans") go ahead and set up a goal for that Act. A possible goal would be "Get 50 Members To Recycle Their Soda Cans."

What is a Cause?
Causes represent issues or themes that members of Razoo care about. Causes can be global or local and are submitted by and managed by members, e.g. "Global Warming."

Summary of Acts, Causes and Goals.
So, to recap:

1. Create a Cause. Example: Global Warming (if one doesn't already exist that your Acts and Goals can be categorized under)
2. Create an Act. Example: Recycle Soda Cans
3. Create a Goal. Example: Get 50 Members to Recycle Soda Cans

+ How do I create an Act?

To create an Act, do the following:

1. Click on the "Take Action" tab (make sure you are logged in.)
2. Create the big green button that says, "Create a new act."
3. Fill out the info about your act on the following page and click, "Submit" when you are done.

+ How do I contribute to a goal?

Contributing to a goal is as easy as clicking "I Did it!" (after you actually do the suggested deed, of course). Goals live under the "Take Action" tab and in search results.

+ How do I create a goal?

Goals are made up of a specific number of acts, so they are created from an Act. In other words, to create a goal, you must have act(s) in place. Once you have created an Act, you can create a goal.

To create a Goal, do the following:

1. Navigate to the act you would like to associate with a goal: Log in--> My World Tab --> Acts link at top of page.
2. Click on the link of the act you would like to create a goal for.
3. Click the "Create a goal" button on the right side of the page.
4. Fill out the requested info on the following page and click, "Submit" when you are done.

+ How do I join a cause?

Joining a cause is really easy. Find the cause you want to join and click the big blue "Join this cause" button. We'll ask if you want to let others know why you care (this is optional), and then you're in.

+ I am a moderator of a cause. I don't want to be. How do I quit?

If you want to leave your post as moderator to someone else (or put the moderator duties up for grabs), simply click on the "Transfer to Another Member" at the top of the Cause page -- remember that you'll need to be logged in to see this link. You'll need to enter a username (the end of the URL address when viewing the member's profile page) if you want to transfer it to someone else.

+ How do I change the main photo for a cause?

1. Make sure you are logged into the site.
2. Click the "My World" tab.
3. Click the "Causes" link at the top of the page. You will be brought to your "My Causes" page.
4. Click on the name of the cause you would like to add a photo to.
5. On the left side of the screen is a placeholder for a photo. This is the image you want to change. Click on the link below it which says, "Add Photos," and follow the prompt to upload an image(s). Make sure to tick the check box and click "continue."
6. On the next page you are brought to, you will see a portion of your photo. Fill out the "Title" and "Details" sections.
7. Below the "Details" field, you will see a section names "Causes." The cause you are adding the photo to should be listed. If it is not, click the "Add Causes" link to locate the Cause you are already a member of. You can also add a photo to an photo galleries of groups to which you belong.
8. After you have specified a location for the photo, click the "Save Changes" button. You will be brought to the "My Gallery" thumbnail view page.
9. Navigate back to the "Causes" page within the "My World" tab. Click on the name of the cause you would like to change the main photo of.
10. Under the placeholder image on the left side of the screen, click on the "See All Photos" link.
11. Click on the thumbnail of the image you would like to use as your main Cause photo. You will be brought to a comment page with your thumbnail on it.
12. Click the "Make Primary" link to set the photo as your main cause image.

Steps for this process can also be found on the Razoo blog, Good Happens. Pictures are included!

+ Can I create a Discussion board for a cause?

Nope. Discussions take place at the group level, so you can only create or take part in a discussion within a group.

+How do I associate a video with a cause or group?

To associate a video with a cause or group, do the following:

1. Log in--> Click the "My World Tab" --> Click the "Videos" link at the top of the page.
2. Click the "Add Your Videos" button.
3. Fill out the requested info on the following page (make sure to select the cause/group you'd like to associate your video with) and click, "Save Changes" when you are done.

+ How do I join a group?

If there is already a group you want to join on the Razoo, do the following:

1. After you've logged into the site, from the group's page, click the red button on the right side of the page named, "Join this Group."
2. Fill out a reason why you want to join the group on the following page.
3. Click, "Sign me up."

+ How do I create a group?

There are several different areas on the site you can create a group. The following is just one way:

1. After you've logged into the site, click on the "Connect" tab.
2. There is a big red button on the right side of the page named, "Create a Group." Click on this button.
3. Fill out the information on the page that follows. Don't forget to upload a cool photo for your group. You'd be suprised how much more traffic you'll get to your group if it has an interesting photo.
4. When you are done, click "Submit" at the bottom of the page.

+ How do I add/change the main image for a group?

1. After you've logged into the site, navigate your way to the main page of the group you moderate.
2. Click the link at the top right corner of the page which says, "Edit Group Information (you must be the group leader to do this.)
3. Scroll down and click on the "Browse..." button.
4. Select a photo/image from your computer.
5. Click "Submit" at the bottom of the page.

+ How do I add photos to the gallery of a group?

Everyone has photos to share and presenting them in a group photo gallery is an awesome way to show them off. Remember, you must be a member of the group to contribute photos to it's photo gallery. Here's how to do it:

1. Navigate to the group page and click on the link, "Add Photos" which is located just beneath the main photo for the group.
2. Select photos from your computer to upload to Razoo by clicking the "Browse..." button.
3. Locate the image file you would like to upload to the gallery, select it and then click "Open."
4. Tick the check box confirming your compliance with Razoo's photo terms and then click, "Continue."
5. Fill in the fields to give your photo(s) a title (required) and description (optional) along with the location (optional).
6. Make sure the "Add Groups" link has the name of the group you wish to add photos to. If it doesn't, click the link and tick off the group name before clicking "save."
7. Click "Save Changes."

You might notice the next time you look at your personal photo gallery the pictures you contributed to a group gallery also appear in your personal photo gallery. This makes it a little easier to keep track of all of the photos you have residing on the Razoo.

+ How do I list the causes my group supports?

Listing a cause shows up in the "Causes We Support" section on the lower left side of your group page. You must be a leader of the group in order to modify this setting (if you created a group, you are automatically the leader, unless you transferred your leadership rights to some other unsuspecting fellow).

Go ahead and do the following to list causes your group supports:

1. Navigate to the group page you lead/moderate.
2. In the upper part of the page, just under the "My World" tab, you'll notice a link that says "Edit Group Information." Click this link.
3. Scroll down to the bottom of the page and click on the link for "Add Causes."
4. Tick off the box next to the cause you would like to support and then click the close link.
5. Click the "Submit" button.

The same instructions (with photos) can be found on the Razoo blog.

+ How do I add/remove leaders to a group?

1. Log into Razoo and navigate to your group page.
2. In the "Who We Are" section, click on the link that says, "See All Members."
3. Find the member(s) you want to make a leader and click the button under their photo, "Make Leader."

You can remove someone as a leader by following the same process, but clicking the "Remove as Leader" button.

Search

+ How do I search for members by location?

You can search for members (or causes, groups, acts, goals, blog posts, or discussion posts) by city and/or state by entering the search term in the search box and clicking "search." Steps to search:

1. From any page on Razoo, type the city/state (i.e., Los Angeles, CA) in the search box.
2. Click "Search. Your search results will appear.

If no results come up for the query you entered, then there is either no members who live where you are searching, or no members have indicated where they live in their profile (probably for their own privacy reasons).

My World

+ How do I remove a member from "My Friends?"

1. Navigate to your "My Friends" list ("My World" tab -> "Friends" link.)
2. Click on the name of the friend you would like to remove. You will be taken to their profile page.
3. On the left side of the soon-to-be ex-friend's page, click on the link, "Remove from friends."
4. Confirm the removal of the friend by clicking, "OK" in the dialog window that pops up.

My Profile

+ Is there a limit on how many times I can change my profile photo?

Nope. Knock yourself out and try to change it every minute. I dare you.

+ How do I change my profile photo?

1. After you've logged into the site, click on the "My World" tab.
2. Just under your profile image on the left side of the screen there are a couple of links. Click on the link, "Edit Account Info."
3. Scroll down the page to the "Upload a new Photo" section and click on the "Browse..." button.
4. Navigate through your hard drive to find the profile photo you want to use and click, "Open." Remember, all images will be automatically resized and cropped to 150 pixels by 150 pixels. You may want to use basic image editing software to ensure your photo looks awesome.
5. Click, "Save Updates" when you are done.

+ How do I change the e-mail address I use to log into the site?

That's easy. Follow these steps:

1. After you've logged into the site, click on the "My World" tab.
2. Just under your profile image on the left side of the screen there are a couple of links. Click on the link, "Edit Account Info."
3. Scroll down the page to the e-mail address field and type the new e-mail address you would like to use as your login ID. (This will also be the same e-mail address notifications from Razoo will be sent to)
4. Click, "Save Updates."

+ How do I (gulp) delete my profile?

So you want to delete you profle, huh? Follow these directions and your account will be toast.

1. E-mail your request (from the e-mail address you used to create the account) to the Community Guru.
2. Make sure the subject of the e-mail is "delete my account."
3. Don't forget to include your member name in the e-mail.
4. Click send.

Your account will be deleted within 72-hours. Please keep in mind that once your account is deleted, all blog posts, discussions, photos and videos you posted to Razoo will be removed forever. If at a later date you decide you want to re-join Razoo, you will have to start from square one all over again. To stop receiving the monthly newsletter and semi-monthly Member Digest, you will need to click on the "unsubscribe" link located at the bottom of each e-mail.

Blogs

+ How do I import my blog to Razoo?

We know you’ve got ‘em. And we want ‘em. Import your personal blogs to Razoo! What better way to introduce other community members to yourself than sharing your interests through blog posts? Here's how to import your external blog to Razoo:

1. After you've logged into the site, click on the "My World" tab.
2. Click on the link at the top of the page called, "Soapbox."
3. Click on the button named, "Import existing blog."
4. Enter the Web address of your blog/RSS feed in the form and tick off the check box to agree to the terms of importing a blog to Razoo.
5. Click the "Start Importing" button.

Your blog posts from an external blog will now appear in Razoo and be syndicated on the service.

+ Is there a way to insert links in a blog entry?

Currently the only way to insert links in a blog entry is if you import a blog from another service provider. We are working on adding more features every day, so it won't be long until this and other cool features are added.

Additional Resources

If you couldn't find an answer to your question, you can always ask another member or send an e-mail to the Community Guru.